SMS integration for surveillance systems

With SMS integration to your surveillance system, you can get important alerts directly to your mobile when something requires action. SureSMS can be used for operations, IT, servers, networks, access control and technical facilities where an SMS needs to arrive quickly.

SMS in surveillance systems

When a monitoring system detects downtime, errors, high load or other critical events, it's important that the right people are notified immediately. Email can easily get lost in the inbox and push notifications often require a specific app. SMS works across phones and is a powerful complement to the alert channels you already use.

SureSMS can help send automated SMS messages to technicians, supervisors, administrators or other responsible persons so that issues can be handled faster.

 

Which surveillance systems can send SMS?

Many monitoring systems support either webhooks, HTTP calls, email notifications or API integrations. If your system can send an alarm out of the system, it can often be linked to SureSMS so that the alarm is forwarded as an SMS.

If your surveillance system is not on the list below, please send us an email. We are happy to help assess whether the system can be integrated via API, webhook or another method.

What should you be aware of when sending SMS alerts?

When it comes to alert messages, it's not just about being able to send an SMS. It's also important to think about who should receive the message, when it should be sent and how to avoid noise from alarms that don't require action.

In addition to reliability there are three things in particular you should consider.

Send only the important alerts as SMS

SMS is best for those incidents where someone needs to respond quickly. Feel free to use email or dashboards for general status messages and use SMS for critical alerts such as downtime, server failures, access issues, lack of connection or failures in critical services.

Use groups and rosters

With SureSMS you can send messages to relevant recipients or groups. This makes it easier to ensure that alerts reach the right department or shift without disturbing everyone in the organization.

Make the alert text short and actionable

A good SMS alert briefly explains what's wrong, where the problem is and what the recipient should do. For example, which server, sensor, location or service has triggered the alert.

 

 

Typical applications

SMS integration for surveillance systems is used for IT operations, server monitoring, networks, NAS devices, access control, technical installations and other systems where an alarm needs to arrive quickly.

These can be messages about downtime, low disk space, lost network connection, backup failure, temperature alarms, power failure or security incidents.

Below you can see some of the integrations that already exist between SureSMS and surveillance systems.

PRTG Network Monitor

PRTG is used for monitoring networks, servers, services and technical infrastructure. With SMS from SureSMS, critical PRTG alerts can be sent directly to the people who need to respond.

QNAP

QNAP can be used for storage, backup and operational monitoring. SMS messaging can help with quick response to important events such as failures, capacity issues or system alarms.