Home
/
About SureSMS
/
SureSMS 24/7 support

24/7 support

Making sure our gateway works optimally for our customers is the most important thing for us.

That's why we have chosen to prioritize support 100 %. Our support is handled by skilled developers and technicians. The same people who know the system inside out.

Satisfying our customers requires that they get the help they need.

You are ALWAYS welcome to contact us at SureSMS!

Do you have any questions? Do you need help? Or do you have a new task that we can help you solve?

Use one of our many support options described below. We look forward to hearing from you!

Support:
Of course, our support is available 24 hours a day, 365 days a year. Use one of the many options or send us an message via the contact form below and we will get back to you as soon as possible.

Our opening hours are:
Monday to Friday 8:00 - 17:00

Tel: 50 322 322 322
email: [email protected]

At SureSMS you have many options to get support for your SMS solution:

Chat - Use the small blue box in the bottom corner of the website to chat with us. We're online during normal business hours and often outside, and we're happy to answer your questions.

E-mail - You can write to [email protected] with your question.

Ring - During normal working hours you can call 50 322 322. Outside normal working hours you can call a number provided when you become a customer.

suresms.com/docs - Is our manual page where you will find easily accessible descriptions and instructions. Go to the manual

Instructional videos - Both on Manuals and on You Tube you will find many instructional videos that easily guide you through the different features and options of SureSMS.

For Developers We have created a special website where you can find code samples and documentation: developer.suresms.com

Remote support

At times, we need to be able to access your computer to provide the best support. Click the blue button to allow us temporary access.

With Team Viewer we can provide direct support

If our customers need more hands on help, we often use Team Viewer. Through this program we can provide remote support.

This means that even if we're in Hvidovre, Denmark and you're somewhere else, we can go directly into your computer and see what's wrong.

You give us temporary access to your computer by sharing an ID and password with us. The access is of course temporary and will be deleted as soon as the program is shut down.