With SMS integration to your booking or temp system, you can communicate with customers and temps quickly and efficiently. Make sure the customer arrives on time and get the shift filled efficiently.
SMS in booking and temp systems
The biggest advantage of using SMS if you have a booking system is that you reduce no-shows. SureSMS has done a study showing that the value of an SMS for dentists in 2018 was 8 kroner. The study looked at how many no-shows dentists without SMS had compared to dentists who used SMS. This compared to the cost of a dental chair with rent, assistant salary, dentist salary and lost profit. Most booking systems don't allow you to use any SMS gateway other than their own. This is because they know that they can charge up to $1 for an SMS and make a good profit, while you as a salon or clinic owner are still making a good business.
Which systems support alternative SMS gateway
However, there are some clinic and booking systems that support the use of SMS solutions other than their own. Some have a handful to choose from and others have an open API.
If your booking system has a list of SMS gateways but SureSMS is not on the list, we would love to have a Email from you. This means that your booking system supports multiple SMS gateways and it is likely that they will also want to work with us. If we contact them together, they'll usually be responsive and help with an integration.
To the right you can see a list of the systems we already integrate with. If your system is not on the list, send us an email via the link above.
What should you be aware of when sending SMS?
When you send SMS from your booking system, the price of SMS can actually determine which booking system you should choose. The same goes for temping systems. If the price is a penny, it can quickly become expensive to send a great offer to all your customers.
In addition to Price there are also a number of features you should be aware of.
Receive SMS in your booking system
Being able to send SMS from your system can save you a lot of money as written above. But it can save you even more if you can receive replies. In SureSMS we offer a so-called 2-way SMS solution. This means that customers can reply to your SMS. For example, they can cancel the appointment or ask for a new appointment. They can change their order or ask a question. All things that would normally take a phone call and interrupt your treatment. Pay attention to whether your booking system (or the one you are choosing) offers incoming SMS messages.
Marking "bad" tracks
We change phone numbers from time to time. New job or a newer model with a subsidy. However, not many people think to tell their hairdresser that they have a new number. This means that some of the numbers you have are no longer valid. SureSMS has a solution where we remove invalid numbers. This saves you from paying for SMSs sent to numbers that no longer exist. Check if your booking system does this, otherwise you'll probably have to do a manual process to clear out these numbers.
iCalender integration
As a final option, some booking systems support the so-called iCalendar system. iCalendar is a standard for sharing calendars on the internet. It is mainly international booking systems that support this option. If you can find an option to share the calendar in your booking system setup, SureSMS can read this calendar and send SMS based on what's in it.
This applies to Microsoft Outlook, Google Calendar and Apple Calendar. They all support this option, so if you use one of these platforms to make bookings, we can support this. However, we also have a Outlook plugin which makes it much easier to set up from Outlook.
Below you can see some of the integrations that already exist between SureSMS and booking and staffing systems.
Zapier
Zapier allows you to connect to more than 4000 systems. It's a relatively affordable and very user-friendly integration system where you can connect many different solutions without having to write a single line of code.
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