Monitoring

Making sure the texts get sent is our first priority.

When providing an SMS service, monitoring systems is paramount to providing proper uptime and ensuring that messages are actually sent and delivered to customers. There are far too many things that can go wrong when sending out an SMS message to rely solely on alarms and machines.

Full monitoring and always on call 24/7

We have over 100 measuring points on our network and infrastructure that are monitored every minute, but we don't just rely on machines.

As soon as something goes wrong, our operations manager / on-call technician is immediately informed. There is always a man on the job if a server is not sending or receiving as intended.

We constantly monitor our servers! 24 hours a day, 7 days a week, 365 days a year. We watch when you sleep to ensure the very best uptime.

We monitor all Danish operators and also the larger Nordic operators to ensure optimal delivery. This means that if one of them is down or for some other reason not delivering, we notice. This allows us to react immediately and find solutions to the problem.

We're always at the forefront with the best equipment

To ensure consistently optimal delivery, we make sure we're always up to date with the latest technology. Our equipment learns from mistakes. Once an error has occurred once, the same action the next time will initiate a corrective action that restores the system to full operation automatically. 

Machine learning. The learning machine in action.

Maximum uptime! Over 99.9 %

We have the maximum uptime at SureSMS. On many industry sales pages you can read about 99.7 % or 100 % uptime. At SureSMS, our uptime is above 99.9, but in practice these numbers are just rounding.

We make sure our systems are always running and always monitored to catch any errors that happen to machines or suppliers. 

If the phone you're sending to is switched on, we'll ensure optimal monitoring to make sure your message gets through.