SMS - merging messages to groups
It's easy and convenient to be able to send messages to many users at the same time, but how do you make sure your SMS messages are still personal?
As a Sure SMS user, you can personalize your messages by merging the recipient's name into the message itself. This creates a better contact and thus a better relationship with the recipient, whether they are an employee, a customer or a potential user of one of your products.
Both first and last name options
For example, if you have a group of customers that you send to, you can create them with first name and last name in SureSMS. When you send messages, you can write a small code in the message where the first name should be.
For example, you could write "Hello , happy birthday". The system will automatically merge the person's first name into the space where the code appears.
Depending on the recipient of the message and the function of the message, you can select first name, last name or full name.
It's easy to use and with this feature, you can easily connect with many customers without spending a lot of time or money, without compromising on the personal approach.
We have made a short video about the feature, which you can watch by following the link on this page.
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How to easily merge names in messages
- Select Group
- Type your message as normal in the text field, but instead of a name, type a code.
- Press send! See detailed instructions and codes Here!
NOTE! It is important that you check that all contacts are updated with the correct first and last names before using the merge function.
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Here you can read some examples of how our customers today use the feature: "Merge recipient name in Group SMS"
- A hospital is using SMS merging in a research project. They send out daily messages to study participants with information, medication instructions and dosages.
- A car dealership sends automated text messages to customers the day after their car has been repaired. The SMS asks about the customer's experience of the process. This gives the dealership a quick and efficient evaluation of their service.
- A weight management consultant uses the merge feature when sending SMS messages to members. Personalized messages with strong messages are much more motivating and generally have a greater impact.
- Among our customers who use the merge feature are also many who don't actually send a large volume of messages, but where the names are integrated into more personalized messages. For example, we have companies that use it for meeting invitations, and we have a watchmaker who uses it for messages regarding goods for pick-up.
Visit our Manual website
To help our customers, we have gathered all instructions and descriptions at manual.suresms.com. Here you can see how our gateway works and get simple, user-friendly instructions for the many features.
developer.suresms.com
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At developer.suresms.com we have gathered documentation and code examples to make it easy to integrate our gateway into your system.
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